Customer Communications
How can customer communicate with me?
There are many ways that customers can communicate with you.
They may contact you by clicking on one of the options in the "Contact Us" section of your profile. Customers can send you suggestions, complaints, compliments and general feedback. Those messages go directly to you and are not visible to other users of the site.
Customers can post comments on blog entries, coupons, specials and jobs posts.
Customers can also review your business.
I have received a comment on my post. How can I
manage it?
Customers can post comments on the blogs, coupons, specials and jobs posts. You
may manage customer comments from the Business Management Area.
For example, if you have received a comment on a jobs post, follow directions in
the "comment alert" email or click on "Jobs" on the Business Management Area; select a "Job Listing" from the "Jobs" table by clicking "Details"
and then click on "Comments" to manage customer comments. You can either delete
a comment or reply to it.
Comments are visible to users of the site.
I just received an email that I have a new message
on ShowMeLocal.com, what should I do?
Follow directions in the email or go to your Business Management Area.
Find the new message alert. This link will bring you to your messages. Click on
the "new" message and review it.
Can I delete a message?
Yes.
What is the main difference between a customer
review and any other customer message?
Customer reviews are visible to all users of the site.
They appear on your profile and on the ShowMeLocal.com main page if has been tuned by a user to the geographical area
where your business is located.
What if I don't like a customer review?
You may delete it.
Can I respond to a customer message?
If a customer provided an email address, you can connect to the customer
through your email client to continue the conversation. If the customer message
was a review, please see Customer Review help.
If you don’t see an answer to your question please send us your question